Privacy Policy
Privacy Policy
Privacy Policy
How we collect, use and protect your personal information
Freetimers Digital Ltd
78-90 Clarke Road, Northampton, NN1 4PW
Company Registration: 14651557
We are committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, store and protect information about visitors to our website and people who contact us.
By using our website, you accept the practices described in this policy. We comply fully with UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
Information We Collect
Information You Provide Directly
When you contact us through our website, we may collect:
- Your name
- Email address
- Telephone number
- Company name and address
- Details of your enquiry or project requirements
You provide this information voluntarily when completing contact forms, requesting callbacks, or communicating with us via email or phone. We only collect information that’s necessary to respond to your enquiry and provide our services.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- Technical data: Anonymised IP address, browser type and version, device type, operating system
- Usage data: Pages visited, time spent on site, how you arrived at our site, links clicked, documents downloaded
- Performance data: Page load times, any errors encountered
This information is collected through cookies and similar technologies. See our Cookie Policy for full details about the cookies we use.
How We Use Your Information
We use your personal information only for legitimate business purposes:
- Responding to Enquiries — To answer your questions, provide quotations, and discuss potential projects.
- Providing Services — To deliver the web design, development, hosting, or digital marketing services you’ve commissioned.
- Improving Our Website — To understand how visitors use our site and make improvements to user experience.
- Legal Compliance — To comply with legal obligations, such as accounting requirements and data protection laws.
- Marketing — With your explicit consent only, we may send you information about our services. You can opt out at any time.
Legal Basis for Processing
We process your personal data under the following legal grounds:
- Consent: You’ve given us permission to contact you or send marketing communications
- Contract: Processing is necessary to fulfil services you’ve requested
- Legitimate interests: We have a genuine business need to process your data (for example, to respond to enquiries)
How We Protect Your Information
We take data security seriously and implement appropriate technical and organisational measures:
- Secure servers with encryption
- Access controls limiting who can view personal data
- Regular security assessments and updates
- Staff training on data protection responsibilities
- Secure backup systems
Despite our best efforts, no data transmission over the internet can be guaranteed 100% secure. We cannot guarantee absolute security but we continually work to maintain the highest standards.
Sharing Your Information
We do not sell, rent or trade your personal information to third parties for marketing purposes.
We may share your information with:
- Service providers: Trusted partners who help us operate our business (hosting providers, payment processors, email services), bound by confidentiality agreements
- Legal authorities: When required by law, court order, or to protect our legal rights
Your Data Protection Rights
Under UK data protection law, you have the following rights:
- Right to Access — Request copies of your personal data
- Right to Rectification — Request correction of inaccurate information
- Right to Erasure — Request deletion of your personal data
- Right to Restrict Processing — Request that we limit how we use your data
- Right to Data Portability — Receive your data in a machine-readable format
- Right to Object — Object to processing based on legitimate interests
- Right to Withdraw Consent — Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at enquiries@freetimers-digital.co.uk or call 01604 638 421.
Data Retention
We retain your personal data only for as long as necessary:
- Enquiries: We keep enquiry data for up to 2 years to respond effectively and understand our business development
- Client data: We retain client information for the duration of our relationship plus 7 years for accounting and legal requirements
- Marketing consents: Until you withdraw consent or we determine the data is no longer relevant
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We’ll post any changes on this page with an updated revision date.
Last updated: December 2025
Contact Us
If you have questions about this Privacy Policy or how we handle your personal data:
Email: enquiries@freetimers-digital.co.uk
Phone: 01604 638 421
Complaints
Phone: 01604 633 585 | Email: enquiries@freetimers-digital.co.uk
If you’re unhappy with how we’ve handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk | Helpline: 0303 123 1113